Embedding service design is a 2 hr talk and practical workshop, led by Lou Downe, in identifying the causes of bad service delivery in your organisation and developing stakeholder relationships to overcome these.

This masterclass will highlight where there are potential barriers to service design in your organisation and talk through some of the skills and techniques you’ll need to bring your stakeholders along on the journey of service transformation with you.

• time and date: Tuesday, 13 February 2024, 3-5pm
• location: online
• fee: CHF 150

Lou Downe is the author of Good Services, the bestselling book on how to design services that work and the founding director of the School of Good Services

Lou is also the former Director of Design for the UK Government where they founded the discipline of service design, growing a 2000 strong team of designers into one of the largest, and most influential design team’s in the UK - winning a Designs of the Year award and a D&AD lifetime achievement award